Mobile Associate, Store in Store - Retail Sales

T-Mobile; Hodgkins (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking Mobile Associates to join their Retail Team. In this dynamic role, you will engage with customers in high-traffic locations, showcasing innovative solutions and building lasting relationships. With a focus on customer satisfaction, you will leverage digital tools and collaborate with store teams to enhance the shopping experience. This position offers a competitive hourly wage, extensive benefits, and opportunities for growth within a supportive and inclusive environment. If you are passionate about service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Employee Discounts

Qualifications

• Customer-focused with a passion for service and ability to connect with customers.
• Team-oriented with a willingness to learn and share best practices.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Utilize digital tools to educate and showcase solutions.

Skills

Customer Service

Sales

Team Collaboration

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free financial coaching. We are committed to supporting our employees’ growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These associates thrive in high-traffic environments, are passionate about the connected world, and excel at building relationships through meaningful interactions, educating customers, and demonstrating solutions.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, utilizing digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and recommend suitable wireless solutions to deepen relationships and ensure satisfaction.
3. Complete training on in-store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
4. Build rapport and trust with customers, proactively follow up, and manage sales processes including price overrides for special offers.
5. Collaborate with nearby store teams to support customer account setup, device support, and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer-focused with a passion for service and the ability to connect personally with customers (Required)
• Team-oriented with a willingness to learn and share best practices (Required)
• Confident in retail sales and motivated to succeed in a fast-paced environment (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Pay: $19.00/hour, with incentives and potential for promotion to Mobile Expert with additional incentives.

We offer extensive benefits, including health insurance, 401(k), stock grants, paid time off, and discounts. We foster a culture of growth and opportunity, aligning with our values of being unstoppable and innovative.

T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.