Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Glenview (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you'll be the face of the brand in a dynamic retail environment. This role is perfect for individuals who thrive on customer interaction and are passionate about technology. You'll engage customers, demonstrate products, and provide exceptional service, all while enjoying a competitive salary and comprehensive benefits package. With opportunities for growth and a commitment to employee satisfaction, this position is ideal for those looking to make a meaningful impact in a vibrant team culture.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Stock plans

Paid time off

Parental leave

Tuition assistance

Disability insurance

Discounts on mobile services

Qualifications

• 6 months of customer service and/or sales experience in retail preferred.
• Passionate advocate for customer satisfaction with a competitive drive.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build relationships and provide exceptional service to enhance customer loyalty.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—focusing on sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including helping customers understand how to self-serve via the T-Mobile app.
3. Complete training on in-store experience, new skills, products, and processes. Review personal results, promotions, and updates to be customer-ready. Continuously learn and improve skills. Partner with nearby stores for customer onboarding, perform store operations, and secure kiosk assets.
4. Be customer-obsessed—passionate, friendly, engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specific offers.
5. Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction: passionate advocate, effective at balancing experience and performance (Required)
• Team building: willingness to learn and share best practices (Required)
• Retail sales: competitive drive and confidence (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Benefits

Hourly base pay: $19.00. During the first 90 days, receive on-the-job training and be eligible for incentive pay. After training, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives. Eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value diversity. We are an Equal Opportunity Employer. For accommodations, contact [e-mail] or 1-844-873-9500.