Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll engage customers and showcase our products in a dynamic retail environment. This role emphasizes building relationships, providing exceptional service, and meeting sales targets. With competitive pay starting at $17.50 per hour and opportunities for growth, you'll thrive in a team-oriented atmosphere focused on customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Qualifications

• At least 6 months of customer service and/or sales experience.

Responsibilities

• Engage with customers using digital tools in a retail environment.
• Provide exceptional customer service and build rapport.
• Perform store operations including opening and closing procedures.

Skills

Customer Satisfaction

Team-oriented

Sales Techniques

Communication

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend solutions and onboard customers to help them understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, and processes. Review results, current promotions, and updates to stay customer-ready. Continuously learn and improve skills. Partner with nearby stores for customer onboarding. Perform store operations, including opening and closing procedures, securing kiosk assets, and reporting issues.
4. Provide exceptional customer service by being friendly, engaging, and building rapport. Follow up with customers, manage referrals, and build relationships with new and existing customers. Perform price overrides for specific offers when necessary.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred

Knowledge, Skills, and Abilities

• Passionate about customer satisfaction and effective at balancing customer experience with performance goals
• Team-oriented with a willingness to learn and share best practices
• Competitive drive and confidence to succeed in a fast-paced sales environment

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Hourly pay starts at $17.50, with potential incentives and promotion opportunities. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, and more. For details, visit www.t-mobilebenefits.com.

We are an Equal Opportunity Employer committed to diversity and inclusion. Applicants with disabilities can request accommodations by contacting [e-mail] or calling 1-844-873-9500.