Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer experiences in retail environments. The role involves engaging customers with T-Mobile solutions, supporting store operations, and driving sales. Ideal candidates are team-oriented, effective communicators, and passionate about customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage with customers using digital tools to showcase T-Mobile solutions.
• Support store operations including opening and closing procedures.

Skills

Customer Satisfaction

Effective Communication

Sales Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, play a vital role in bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, excel at building customer relationships, and thrive in high-traffic environments where technology and customer needs are evolving. They are passionate about educating and demonstrating solutions to customers, exceeding sales targets, and providing exceptional customer experiences.

Job Responsibilities

1. Proactively engage with customers in a retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools to identify customer needs, demonstrate product value, and promote onboarding solutions.
3. Complete training on in-store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
4. Build rapport with customers, follow up, manage referrals, and perform price overrides when necessary.
5. Support store operations, including opening and closing procedures, securing assets, and reporting issues.
6. Collaborate with nearby stores to support customer onboarding and support.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)
• Passion for customer satisfaction and effective communication skills (Required)
• Team-oriented mindset and willingness to learn (Required)
• Competitive sales drive and confidence in a fast-paced environment (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Other Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to Mobile Expert role with higher incentives. All employees are guaranteed a minimum of $20/hour including incentives.

Benefits

Our comprehensive benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.