Mobile Associate, Store-in-Store, Bilingual Preferred

T-Mobile; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate for its Store-in-Store locations. This role involves engaging customers, demonstrating products, and providing excellent service in a fast-paced environment. Candidates should have a High School Diploma and a passion for customer satisfaction, with opportunities for incentives and career growth.

Benefits

Health insurance

401(k)

Stock options

Paid time off

Parental leave

Discounts on mobile services

Qualifications

• 6 months customer service or sales experience preferred.
• Ability to connect personally with customers.
• Willingness to learn and share best practices.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Provide exceptional customer service and build rapport.
• Support store operations including opening and closing.

Skills

Customer satisfaction

Team-oriented mindset

Sales confidence

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate, Store-in-Store, Bilingual Preferred role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive pay and benefits, including stock grants, employee stock purchase plans, 401(k), and free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, create excitement around our products, and thrive in a high-traffic environment. They excel at building relationships, identifying customer needs, and educating customers on solutions, consistently exceeding performance targets through excellent sales and service.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and demonstrate T-Mobile solutions.
2. Leverage digital self-serve tools to identify customer needs and demonstrate product value, helping customers understand how to use the T-Mobile app and services effectively.
3. Complete training on store experience, products, and systems; continuously improve skills; and support store operations including opening, closing, and securing assets.
4. Provide exceptional customer service, build rapport, and foster loyalty. Follow up with customers, manage referrals, and perform price overrides for special offers.
5. Collaborate with nearby stores to support customer onboarding and support activities.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months customer service or sales experience, retail preferred

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers
• Team-oriented mindset and willingness to learn and share best practices
• Confidence and drive in a fast-paced sales environment

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No

Hourly Pay: $19.00 plus $5.00 training pay during the first 90 days. Upon promotion, eligible for an annual incentive of approximately $18,000. All employees guaranteed at least $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include health insurance, 401(k), stock options, paid time off, holidays, parental leave, and discounts on mobile services and more. For details, visit www.t-mobilebenefits.com.

Equal Opportunity Employment

T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination or harassment of any kind. Reasonable accommodations are available for applicants with disabilities.