Mobile Associate, Store-in-Store

T-Mobile; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will bring the brand to life in a dynamic retail environment. This role is perfect for those who thrive on customer engagement and enjoy building relationships. You will be responsible for educating customers about innovative solutions and ensuring they have a seamless experience. With a competitive salary and comprehensive benefits, including stock grants and career growth opportunities, this is an exciting chance to make a difference while being part of a passionate and inclusive team. Embrace the opportunity to grow and excel in your career!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Disability Insurance

Employee Discounts

Qualifications

• Passionate advocate for customer satisfaction and performance goals.
• Collaborative team player eager to learn and share best practices.

Responsibilities

• Engage customers proactively in a fast-paced retail environment.
• Build rapport and trust with customers to exceed sales expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Customer Service Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by doing it the right way, which includes excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services, helping customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to be customer-ready at all times. Support onboarding of customers with nearby store locations. Perform store operations, including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
4. Be customer-obsessed—passionate, friendly, engaging. Build rapport and trust with customers, exceed expectations, and proactively reach out to potential customers to drive sales. Follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to collaborate, learn, and share best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly base pay is $17.50. During the first 90 days, training and incentive pay apply. Afterward, promotion to Mobile Expert offers an annual incentive target of $18,000, with total earnings guaranteed at $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits

We offer medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

Growth and Culture

We support career growth and foster a culture of shared drive and values. Apply now and live our values—you're unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is committed to diversity and inclusion. We prohibit discrimination and harassment. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.