Mobile Associate, Store-in-Store

T-Mobile; Timnath (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is looking for enthusiastic Mobile Associates to join their Retail Team. This role is pivotal in bringing the brand to life within partner locations, where you will engage with customers, provide exceptional service, and drive sales. With a focus on creating meaningful interactions, you will leverage digital tools to educate customers about the latest solutions. The company offers a competitive pay structure, comprehensive benefits, and opportunities for career growth. If you're passionate about customer satisfaction and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Health Insurance

401(k)

Paid Time Off

Tuition Assistance

Employee Discounts

Parental Leave

Qualifications

• 6+ months of customer service and/or sales experience preferred.
• Ability to connect personally with customers and build rapport.

Responsibilities

• Engage proactively with customers in a retail setting.
• Support store operations and manage sales processes.

Skills

Customer Satisfaction

Sales Techniques

Digital Tools Proficiency

Team Collaboration

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate, Store-in-Store role at T-Mobile.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive pay and benefits, including stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in high-traffic environments, building relationships through meaningful interactions, educating customers, and recommending solutions to meet their needs. Mobile Associates aim to exceed performance targets by providing excellent customer service and achieving sales metrics.

Job Responsibilities

• Engage proactively with customers in a retail setting, using digital tools to educate and showcase T-Mobile solutions.
• Leverage digital self-serve tools to identify customer needs and demonstrate product value, helping customers understand how to use the T-Mobile app and self-serve options.
• Complete training on store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
• Build rapport and trust with customers, follow up, capture referrals, and manage sales processes to drive satisfaction and sales.
• Support store operations, including opening and closing procedures, securing assets, and reporting issues.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers.
• Team-oriented mindset, willing to collaborate and share best practices.
• Competitive drive and confidence in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

• Travel required: No
• DOT regulated: No
• Hourly pay: $17.50, with incentives and potential promotion to Mobile Expert with higher earnings and stock grants.

We offer comprehensive benefits including health insurance, 401(k), paid time off, holidays, parental leave, tuition assistance, and discounts. We foster growth and development, supporting your career journey.

T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion. For accommodations, contact [e-mail].

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications