Mobile Associate, Store-in-Store | Bilingual/Spanish

T-Mobile; Evans (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Mobile Associate to enhance customer engagement in a dynamic retail environment. This role emphasizes building relationships and providing exceptional service while showcasing innovative solutions. Ideal candidates will thrive in fast-paced settings and possess a passion for technology and customer satisfaction. With a competitive hourly rate and opportunities for growth, this position offers a rewarding career path in the telecommunications sector. Join a team that values diversity and invests in your future!

Benefits

Comprehensive medical benefits

Dental and vision insurance

401(k) plan

Annual stock grant

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Passionate advocate for customer satisfaction.
• Effective in balancing customer experience and performance goals.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Recommend wireless solutions and onboarding strategies.
• Build rapport and loyalty with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Bilingual in English and Spanish

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

Join to apply for the Mobile Associate, Store-in-Store | Bilingual/Spanish role at T-Mobile

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way — excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding strategies to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products, processes, and knowledge of systems and resources. Review personal results, current promotions, and updates on the Hub to stay customer ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, including securing kiosk assets and reporting lost keys or assets.
• Be customer obsessed. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to learn and share best practices, serve customers, and resolve issues (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)
• Bilingual in English and Spanish (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated

Compensation

Hourly Base Pay: $17.50. During the first 90 days, training and incentive pay apply. Post-training, eligible for annual incentive of $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an Annual Stock Grant.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. Details at www.t-mobilebenefits.com.

Career Growth

We support career development with a culture of growth and internal opportunities. Apply to live our values and invest in your future — you’re unstoppable!

T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications