Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Terre Haute, Indiana, Plymouth (IN, PA, NC); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. In this role, you will engage customers, showcase T-Mobile solutions, and provide exceptional service in a fast-paced environment. Candidates should have a High School Diploma and some customer service experience. This position offers competitive pay, benefits, and opportunities for growth.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) and stock grants

Paid time off and holidays

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate customer advocate.
• Competitive drive to succeed in a fast-paced sales environment.

Responsibilities

• Engage with customers in a retail environment using digital tools.
• Identify customer needs and recommend solutions.
• Build rapport and trust with customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Consistently leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates on the Hub to stay Customer Ready. Continuously learn and improve skills. Partner with nearby stores for customer onboarding. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Customer obsessed. Be passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred. (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing experience and goals. (Required)
• Team Building: Willing to learn and share best practices within the store team. (Required)
• Retail Sales: Competitive drive to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated or safety sensitive.

Compensation

Hourly pay starts at $17.50, plus $5.00 training pay during the first 90 days. After training, promotion to Mobile Expert offers incentives up to approximately $18,000/year, with guaranteed earnings of $20/hour including incentives. All employees are eligible for an Annual Stock Grant.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and diversity. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.