Mobile Associate, Store-in-Store

T-Mobile; St. Louis (MO); On-site; Part time

Job summary

A leading company in telecommunications seeks a Mobile Associate for their Store-in-Store role. This entry-level position focuses on customer engagement and sales in a retail environment. The ideal candidate will have a passion for customer satisfaction and teamwork, contributing to a dynamic retail atmosphere. With competitive pay starting at $20/hour including incentives, T-Mobile offers a comprehensive benefits package, including medical, dental, and tuition assistance.

Benefits

Medical

Dental

Vision

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Discounts

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Confidence in retail sales environment.

Responsibilities

• Engage proactively with customers in retail environments using digital tools.
• Complete training on store experience, products, systems, and processes.
• Build rapport and trust with customers and manage sales processes.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate, Store-in-Store role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary, compensation, and wealth-building opportunities such as stock grants, employee stock purchase plans, and a 401(k). We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team responsible for representing the T-Mobile brand within National Sales partner locations. They create energy and excitement around our products and services, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They are passionate about educating customers, demonstrating solutions, and exceeding performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in retail environments using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools to identify customer needs, demonstrate product value, and promote self-service options via the T-Mobile app.
3. Complete training on store experience, products, systems, and processes; participate in store operations including opening, closing, and securing assets.
4. Build rapport and trust with customers, follow up for referrals, manage sales processes, and perform price overrides when necessary.
5. Collaborate with nearby stores to support customer onboarding and support activities.

Qualifications

• High School Diploma/GED
• At least 6 months of customer service and/or sales experience, retail preferred
• Passion for customer satisfaction and team building
• Confidence in retail sales environment
• Legally authorized to work in the U.S., at least 18 years old

Compensation & Benefits

Starting hourly pay is $17.50 plus $5.00 training pay. After training, eligible for incentives and promotion to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed at least $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, tuition assistance, and discounts. For more details, visit www.t-mobilebenefits.com.

Additional Information

This is a part-time, entry-level position with no travel required. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.