Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Sarasota (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to join their Retail Team. In this engaging role, you will bring the brand to life within partner locations, creating excitement around innovative products and services. Your passion for customer satisfaction will shine as you build meaningful relationships and exceed performance targets in a fast-paced retail environment. With a focus on continuous improvement and collaboration, you'll leverage digital tools and effective communication to enhance customer experiences. If you're ready to thrive in a vibrant atmosphere and make a difference, this opportunity is for you.

Qualifications

• Minimum 6 months of customer service and/or sales experience, preferably in retail.
• Passionate customer advocate who balances customer experience and performance goals.

Responsibilities

• Engage with customers in a retail environment using digital tools and effective communication.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer Service

Sales Techniques

Effective Communication

Digital Tools Proficiency

Education

High School Diploma

Retail Experience

Job description

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and education to showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate product and service value. Recommend wireless solutions and onboarding solutions to help customers utilize the T-Mobile app and self-serve options, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to stay customer-ready. Continuously improve skills to enhance customer experience. Partner with nearby stores for customer onboarding, perform skills practice, share knowledge, and follow store procedures, including securing kiosk assets and reporting issues.
4. Be customer-obsessed by being passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes. Perform price overrides for specific offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Work Experience

• Minimum 6 months of customer service and/or sales experience, preferably in retail. (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals. (Required)
• Team Building: Willing to work alongside peers and store leaders, sharing best practices and resolving issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)