Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Bradenton (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to bring energy and excitement to their retail locations. In this engaging role, you will be the face of the brand, responsible for creating meaningful customer interactions and exceeding sales targets. You will thrive in a fast-paced environment, leveraging digital tools to educate customers about innovative solutions. If you are passionate about customer satisfaction and eager to be part of a collaborative team, this opportunity offers a chance to grow and make a significant impact in the retail space.

Qualifications

• Passionate customer advocate with a desire to be authentic and have fun with customers.
• Desire to be part of the innovative store team and share best practices.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and continuously adapt to evolving technology innovations, customer needs, and the retail experience. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding, identifying needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates on the Hub to stay customer ready. Continuously improve skills to provide the best customer experience. Partner with nearby stores to onboard customers effectively. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys or assets.
• Be customer obsessed—passionate, friendly, engaging, able to connect personally, build rapport, trust, and loyalty. Commit to exceptional service and exceeding expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate with a desire to be authentic and have fun with customers. Balance customer experience with performance goals. (Required)
• Team Building: Desire to be part of the innovative T-Mobile store team, willing to work alongside peers and leaders, learning and sharing best practices, and resolving customer issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)