Mobile Associate, Store-in-Store

T-Mobile; Raymore (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Mobile Associate, where you will be the face of an innovative brand in a fast-paced retail environment. This role focuses on building relationships with customers, showcasing the value of products and services, and driving sales through exceptional customer experiences. With opportunities for growth and development, you’ll thrive in a supportive atmosphere that values your contributions. If you are passionate about technology and customer satisfaction, this position offers a rewarding pathway to success in the retail industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Qualifications

• Minimum 6 months of customer service and/or sales experience; retail environment preferred.
• Passionate about customer advocacy, balancing experience and performance goals.

Responsibilities

• Engage with customers in a high-traffic retail environment using effective communication.
• Connect on a personal level to build rapport, trust, and loyalty with customers.

Skills

Customer Satisfaction

Retail Sales

Team Building

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and education to showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding, identifying needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to stay customer-ready. Perform store operations, including opening and closing procedures, and secure kiosk assets.
• Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty, and proactively reach out to potential customers to drive sales. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail environment preferred.

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals.
• Team Building: Willing to collaborate with peers and store leaders, sharing best practices.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Information

Hourly pay starts at $17.50, with potential incentives and promotion opportunities. Full and part-time benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and various voluntary insurance options. For more details, visit www.t-mobilebenefits.com.

We support continuous growth and development, encouraging employees to live our values and invest in their careers. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.