Mobile Associate, Store-in-Store

T-Mobile; Quincy (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to bring their brand to life in a vibrant retail environment. This role is perfect for those who thrive on customer engagement and enjoy building meaningful relationships. As a Mobile Associate, you'll proactively connect with customers, utilize digital tools, and assist them in navigating T-Mobile's offerings. With a competitive hourly pay and opportunities for growth, this position promises a rewarding career path in a supportive and dynamic workplace. Join a team that values your contributions and offers comprehensive benefits for your well-being!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Parental Leave

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passionate advocate for customer experience and performance goals.

Responsibilities

• Engage with customers using digital tools and showcase T-Mobile solutions.
• Build rapport and trust with customers to exceed expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and consistently exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools, effectively communicating, educating, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Assist customers in understanding how to self-serve via the T-Mobile app, deepen relationships, and ensure satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and systems. Review personal results, promotions, and updates regularly. Continuously learn and improve skills to enhance customer experience. Partner with nearby stores for customer onboarding, perform store operations, and secure kiosk assets, reporting issues as needed.
4. Be customer-obsessed—friendly, engaging, and able to connect personally with customers. Build rapport, trust, and loyalty, exceed expectations, follow up, capture referrals, and manage processes like Be Back. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, able to balance customer experience with performance goals (Required)
• Team Building: Willing to work with peers and leaders, sharing best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50

During the first 90 days, Mobile Associates receive training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed $20/hour including incentives. Employees are also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values of being unstoppable. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.