Mobile Associate, Store-in-Store

T-Mobile; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team where you can bring the T-Mobile brand to life! As a Mobile Associate, you'll engage with customers, create excitement around products, and provide exceptional service in a fast-paced environment. This role offers a competitive hourly pay with opportunities for promotion and a comprehensive benefits package that includes health insurance, 401(k), and stock grants. If you're passionate about customer satisfaction and thrive in a team-oriented atmosphere, this is the perfect opportunity for you!

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Parental Leave

Family Benefits

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passion for connecting with customers and ensuring satisfaction.

Responsibilities

• Engage with customers in a retail setting, showcasing T-Mobile solutions.
• Build rapport and manage referrals to enhance customer relationships.

Skills

Customer Satisfaction

Sales Experience

Teamwork

Communication Skills

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive comprehensive benefits, including a competitive salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These associates thrive in high-traffic environments, are passionate about the connected world, and excel at building relationships through meaningful interactions. They identify customer needs and demonstrate solutions effectively, aiming to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, utilizing digital tools to educate and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend appropriate solutions to deepen relationships and ensure satisfaction.
3. Complete training on store experience, products, systems, and procedures; continuously improve skills for optimal customer service.
4. Build rapport and trust with customers, proactively follow up, manage referrals, and perform price overrides when necessary.
5. Collaborate with nearby stores to support customer onboarding and support activities.

Education and Work Experience

• High School Diploma/GED required.
• Minimum 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers.
• Team-oriented mindset, willingness to learn, and share best practices.
• Competitive drive and confidence in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Hourly Pay: $17.50, with incentives and opportunities for promotion to Mobile Expert with higher earnings.
• Benefits include health insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts.
• Equal Opportunity Employer. Accommodations available for individuals with disabilities.