Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Novi (MI); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll engage customers, provide exceptional service, and thrive in a fast-paced retail environment. With opportunities for growth and a comprehensive benefits package, this role is perfect for passionate individuals eager to connect with customers and excel in sales. Enjoy competitive pay and a supportive work culture focused on career development.

Benefits

Medical, Dental, Vision

401(k)

Paid Time Off

Tuition Assistance

Childcare Subsidy

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate customer advocate with a desire to connect.

Responsibilities

• Proactively engage with customers in a retail environment.
• Provide exceptional service and exceed customer expectations.
• Continuously learn and improve skills for the best customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store

are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets doing it the right way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities:

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and resources. Continuously learn and improve skills to provide the best customer experience. Partner with store locations to onboard customers, perform skills practice, share knowledge, and handle store operations including opening and closing procedures.
4. Be customer obsessed. Connect on a personal level, build rapport, trust, and loyalty with every interaction. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education:

• High School Diploma/GED (Required)

Work Experience:

• 6 Months of Customer Service and/or Sales Experience, Retail Environment (Preferred)
• Passionate Customer Advocate with a desire to connect and have fun with customers, balancing experience and performance goals (Required)
• Willingness to learn and share best practices with store team members (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
• At least 18 years old
• Legally authorized to work in the United States

Travel:

Travel Required: No

DOT Regulated:

Position is not DOT Regulated or Safety Sensitive

Pay and Benefits:

Hourly Base Pay: $19.00. During the first 90 days, on-the-job training and incentive pay are available. After training, promotion to Mobile Expert is possible with an annual incentive target of $18,000/year, with actual incentives varying based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Every employee is eligible for an annual stock grant.

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity:

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.