Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Erie (Erie County); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll engage customers in a dynamic retail environment. You'll represent the T-Mobile brand, educate customers on products, and provide exceptional service to meet sales targets. With a focus on relationship building and teamwork, you'll thrive in a fast-paced setting while enjoying competitive pay and benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Parental leave

Tuition assistance

Disability insurance

Employee discounts

Qualifications

• Minimum 6 months in customer service or sales, retail preferred.

Responsibilities

• Proactively interact with customers in a busy retail setting.
• Use digital tools to understand customer needs and demonstrate product value.
• Assist with onboarding customers and store operations.

Skills

Customer focus

Team spirit

Competitive sales drive

Ability to thrive in a fast-paced environment

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in a high-traffic environment, are passionate about technology, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions to exceed performance targets by providing excellent customer experiences and meeting sales metrics.

Job Responsibilities

1. Customer Engagement: Proactively interact with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Solution Selling: Use digital self-serve tools to understand customer needs, demonstrate product value, and promote self-service options via the T-Mobile app to deepen relationships.
3. Training & Store Operations: Complete training on store experience, products, and systems. Assist with onboarding customers, store opening/closing, and secure kiosk assets, reporting any issues.
4. Customer Service & Sales: Be passionate, friendly, and engaging. Build rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Relationship Building: Collaborate with nearby teams to support the customer journey from setup to support and account servicing.

Qualifications

• Education: High School Diploma/GED (Required)
• Work Experience: Minimum 6 months in customer service or sales, retail preferred (Required)
• Skills & Abilities: Customer focus, team spirit, competitive sales drive, and ability to thrive in a fast-paced environment (Required)

Licenses & Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and promotion opportunities. All employees are guaranteed at least $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, voluntary insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

We support career growth within a dynamic environment that values diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.