Mobile Associate, Store-in-Store

T-Mobile; Macon (GA); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll engage customers, provide exceptional service, and thrive in a dynamic retail environment. With opportunities for growth and a competitive compensation package, you'll be part of a team that values your contributions and fosters your career development.

Benefits

Medical, Dental, Vision

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate, effective at balancing experience and performance.

Responsibilities

• Engage with customers in a highly-traffic retail environment.
• Leverage digital tools during customer interactions.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates succeed by exceeding their performance targets through doing it the right way—by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills. Partner with nearby store locations for customer onboarding. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys/assets.
4. Customer obsessed. Be passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience; retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to collaborate with peers and store leaders, share best practices, and resolve issues (Required)
• Retail Sales: Driven and confident in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay: $17.50

During the first 90 days, receive on-the-job training and incentive pay. After training, promotion to Mobile Expert is possible with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We foster growth and career development, embodying our values and supporting your professional journey. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities. Contact: [e-mail] or 1-844-873-9500.