Mobile Associate, Store-in-Store

T-Mobile; Houston (TX); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to engage customers and promote products in a retail environment. Candidates should have a high school diploma and experience in customer service or sales. The role offers competitive pay, including performance incentives and a range of benefits supporting career growth.

Benefits

Medical, dental, vision insurance

401(k) and employee stock plans

Paid time off and holidays

Tuition assistance

Discounts on mobile and home internet services

Qualifications

• 6 months of customer service and/or sales experience, retail environment preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use solution-based selling techniques to demonstrate product value.
• Complete training on in-store experience and store operations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
3. Complete training on the in-store experience, new skills, products, processes, and systems. Review your results, promotions, and updates regularly to stay customer-ready. Partner with nearby store locations for customer onboarding and perform store operations, including opening and closing procedures, securing assets, and reporting issues.
4. Be customer obsessed: connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, and manage relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: passionate advocate, effective at balancing experience and performance (Required)
• Team Building: willing to collaborate and share best practices (Required)
• Retail Sales: competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation and Benefits

Starting hourly pay is $17.50, plus $5.00 training pay during the first 90 days. Upon promotion, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits include medical, dental, vision insurance, 401(k), employee stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts on mobile and home internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Opportunities

We support career growth and development, embodying our values and fostering an environment of continuous improvement. Join us and be unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, gender, sexual orientation, or other protected characteristics. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.