Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Hot Springs (AR); On-site; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to enhance customer experiences in retail environments. The role involves engaging customers, leveraging digital tools, and exceeding performance targets. Join a rewarding team with competitive pay and growth opportunities.

Benefits

Medical, Dental, Vision

401(k)

Stock Plans

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about customer service and able to connect with customers.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Build relationships with store leadership and teams.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in high-traffic environments, and are obsessed with the connected world. They excel at building relationships with customers through meaningful interactions, identifying needs, and educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by doing it the right way—selling effectively, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, utilizing digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of products and services, including helping customers understand how to self-serve via the T-Mobile app.
3. Complete training on in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates to stay customer-ready. Partner with nearby stores for customer onboarding, perform skills practice, knowledge sharing, and store operations, including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
4. Be customer obsessed: connect on a personal level, build rapport and trust, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with store leadership and teams to support the customer experience, from account setup to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer service, able to connect and have fun with customers, balancing experience and performance goals (Required)
• Team Building: Willing to work with peers and leaders, sharing best practices and resolving issues (Required)
• Retail Sales: Driven and confident to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Information

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50 base. During the first 90 days, training and incentive pay apply. Afterward, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives. Eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive environment. T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.