Mobile Associate, Store in Store, Bilingual Spanish- Retail Sales

T-MOBILE USA, Inc.; Monroe (NJ); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates for its retail locations, responsible for engaging customers and providing excellent service. Candidates should have a high school diploma and experience in customer service or sales. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic environment.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Tuition assistance

Discounts on mobile and internet services

Qualifications

• Minimum 6 months of customer service or sales experience, preferably in retail.
• Passion for customer satisfaction and ability to connect personally with customers.
• Competitive drive and confidence in a fast-paced sales environment.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Provide exceptional customer service by building rapport and loyalty.
• Collaborate with nearby store teams to support customer account setup.

Skills

Customer Satisfaction

Teamwork

Sales Skills

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including annual stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to creating an environment where our employees can thrive and feel valued.

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for embodying the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They thrive in high-traffic environments, continuously evolving with technology innovations and customer needs. Mobile Associates excel at building relationships through meaningful interactions, identifying customer needs, and recommending suitable solutions. They aim to exceed performance targets by providing excellent service and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to showcase product and service benefits.
3. Complete training on in-store experience, products, systems, and processes to ensure readiness. Maintain knowledge of current promotions and store operations, including opening and closing procedures, and secure assets appropriately.
4. Provide exceptional customer service by building rapport, trust, and loyalty. Follow up with customers, manage referrals, and support sales activities such as price overrides for special offers.
5. Collaborate with nearby store teams and leadership to support customer account setup, device support, and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers (Required)
• Team-oriented mindset and willingness to learn and share best practices (Required)
• Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated Position: No
Hourly Pay: $19.00/hour plus $5.00/hour training pay during initial training period. Post-training, eligible for incentives targeting $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts on mobile and internet services. For more info, visit www.t-mobilebenefits.com.

We support growth and development, offering opportunities for career advancement in a dynamic environment aligned with our values. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For accommodation requests, contact [e-mail] or call 1-844-873-9500.