Mobile Associate, Store-in-Store

T-Mobile; Baton Rouge (LA); On-site; Part time

Job summary

Join a leading telecommunications company as a Mobile Associate, Store-in-Store. This role focuses on engaging customers and delivering exceptional service in a retail environment. You'll leverage digital tools to enhance customer interactions and drive sales, all while being part of a dynamic team that values growth and diversity.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) plan

Stock grants

Paid time off

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate advocate for customer satisfaction.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Build relationships and provide exceptional customer experiences.
• Perform store operations including opening and closing.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate, Store-in-Store role at T-Mobile

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and recommend solutions to deepen relationships and ensure satisfaction.
3. Complete training on the in-store experience, new skills, products, and systems; continuously learn and improve to provide the best customer experience; partner with nearby stores for onboarding; perform store operations including opening, closing, and securing assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty; proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes; perform price overrides for specific offers.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills and Abilities

• Customer Satisfaction: passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: willingness to learn and share best practices with team members (Required)
• Retail Sales: competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position

No

Compensation

Hourly Base Pay: $17.50

During the first 90 days, training and incentive pay are provided; after training, eligible for an annual incentive of up to $18,000/year. All employees are guaranteed at least $20/hour including incentives. Employees are also eligible for an Annual Stock Grant.

Benefits

Comprehensive benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family building benefits, tuition assistance, and discounts. For details, visit www.t-mobilebenefits.com.

Additional Information

We support growth and diversity. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications