Mobile Associate, Store-In-Store, Spanish Bilingual Preferred

T-Mobile; Baton Rouge (LA); On-site; Full time

Job summary

A leading company in telecommunications is seeking a Mobile Associate to engage customers and promote T-Mobile solutions in retail settings. The role emphasizes customer satisfaction, teamwork, and sales skills. Candidates should have a high school diploma and at least six months of relevant experience. The position offers competitive pay, benefits, and opportunities for advancement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• At least 6 months of customer service or sales experience; retail experience preferred.

Responsibilities

• Engage proactively with customers in busy retail settings.
• Utilize digital tools to identify customer needs and recommend products.
• Deliver excellent customer service and manage sales processes.

Skills

Customer Satisfaction

Teamwork

Sales

Bilingual Spanish

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate, Store-In-Store, Spanish Bilingual Preferred role at T-Mobile.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement about our products and services. They thrive in high-traffic environments, building relationships through meaningful interactions, needs assessment, and solution education. Mobile Associates aim to exceed sales targets by providing exceptional customer service and meeting quality metrics.

Job Responsibilities

• Engage proactively with customers in busy retail settings, using digital tools to educate and demonstrate T-Mobile solutions.
• Utilize digital self-serve tools to identify customer needs, recommend suitable products, and promote the T-Mobile app for self-service and onboarding.
• Complete training on products, systems, and store procedures, including opening/closing and security protocols.
• Deliver excellent customer service, building rapport and loyalty, following up, capturing referrals, and managing sales processes.
• Collaborate with nearby stores and support the customer experience from setup to support and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passion for customer satisfaction and ability to connect personally with customers.
• Team-oriented mindset, willing to learn and share best practices.
• Confidence and drive in a fast-paced sales environment.
• Bilingual Spanish preferred.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.

Additional Details

Travel: No

Hourly Pay: $17.50, with potential incentives and promotion to Mobile Expert role with additional incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, tuition assistance, and discounts.

We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities.