Mobile Associate - Retail Sales, Bilingual

T-Mobile; Chandler (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will be a brand ambassador, engaging customers and providing personalized solutions. This role offers a dynamic environment focused on learning and growth, with opportunities for advancement to Mobile Expert. Enjoy competitive pay, comprehensive benefits, and a supportive culture that fosters career development. If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to make an impact and grow your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Disability Insurance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate about customer advocacy and connecting with others.

Responsibilities

• Assist customers online, via Customer Care, or in-store.
• Use digital tools for customer interactions and stay informed on innovations.
• Partner with other T-Mobile employees to ensure a seamless customer experience.

Skills

Customer Service

Sales Proficiency

Digital Tools Knowledge

Relationship Building

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plan, 401(k), and access to free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, engaging deeply with customers to understand their needs and recommend device and service solutions. This role is designed for learning, with new associates working with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales Proficiency: Assist customers online, via Customer Care, or in-store, explore their needs, demonstrate technology, and provide personalized solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools & Knowledge: Use digital tools for customer interactions, showcase coverage, explain plans, complete training on store experience, and stay informed on innovations.
3. Relationship Building & Team Collaboration: Partner with other T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education & Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills & Abilities

• Passionate about customer advocacy and having fun connecting with others (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to learn and collaborate with peers and leaders
• Ability to balance customer needs with performance goals (Required)

Licenses & Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to Mobile Expert with an annual target of $18,000 in incentives. All employees are guaranteed at least $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an unstoppable spirit!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions are made without regard to protected characteristics. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.