Mobile Associate - Retail Sales, Bilingual

T-Mobile; Bridgeton (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile seeks Mobile Associates to join their Retail Team, serving as brand ambassadors. This role involves building customer relationships, providing personalized solutions, and preparing for advancement to Mobile Expert. Ideal candidates are passionate about technology and thrive in a fast-paced environment.

Benefits

Medical, dental, vision benefits

401(k) and stock grants

Paid time off and parental leave

Tuition assistance

Disability and insurance options

Employee discounts

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Must be at least 18 years old and legally authorized to work in the US.

Responsibilities

• Build proficiency in serving and selling to customers, providing a world-class experience.
• Use digital tools to demonstrate coverage, plans, and services.
• Establish relationships with other T-Mobile employees to enhance customer experience.

Skills

Customer advocacy

Sales skills

Collaboration

Problem-solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building relationships with customers, uncovering needs, and educating them on device and service solutions. This learning role prepares associates for advancement to Mobile Expert by completing new employee training.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by assisting customers online, via Customer Care, or in-store; exploring needs; demonstrating technology; and offering personalized solutions including accessories and IoT devices.
2. Use digital tools to demonstrate coverage, plans, and services; complete training on store experience, systems, and resources; and stay informed about wireless innovations.
3. Establish relationships and partner with other T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate with a fun, authentic personality (Required)
• Competitive drive and success in fast-paced sales environments (Required)
• Willingness to collaborate, learn, and resolve customer issues (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly pay starts at $17.50 plus $5.00 training pay. During the first 90 days, associates receive on-the-job training and training pay. After promotion to Mobile Expert, the incentive target is $18,000/year, with total earnings guaranteed at $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and development, fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities—contact [e-mail] or call 1-844-873-9500.