Mobile Associate - Retail Sales

T-Mobile; Littleton (MA); On-site; USD 26,863 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-Mobile is hiring for a role that supports retail operations by engaging customers and meeting their technology needs. The ideal candidate should possess a High School Diploma or GED and preferably have 6 months experience in customer service or sales. Essential responsibilities include providing personalized tech solutions, utilizing digital tools, and collaborating with team members. The position offers a base pay of $19.50 per hour, with additional incentives, and benefits such as health insurance and a 401(k) plan.

Qualifications

• Passion for customer advocacy and connecting with customers.
• Competitive drive to succeed in a fast-paced environment.
• Willingness to work with peers and leaders to enhance customer experiences.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Utilize digital tools for network coverage and product demonstrations.
• Complete training on retail processes and wireless technology.

Skills

Customer service skills

Sales proficiency

Ability to use digital tools

Team collaboration

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

Job Overview

At T-Mobile, this role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

Education and Work Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate who enjoys connecting with customers and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Additional Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No.

DOT Regulated

DOT Regulated Position: No.

Safety Sensitive Position: No.

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once training is completed, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Benefits

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, paid holidays, parental and family leave, tuition assistance, and other voluntary insurance and care programs.

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

For applicants with disabilities who need reasonable accommodations during the application or interview process, please contact [e-mail] or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position.