Mobile Associate - Retail Sales

T-Mobile; Mount Juliet (TN); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll be part of a dynamic Retail Team. This role focuses on building customer relationships and providing exceptional service while showcasing the latest technology. With opportunities for growth and a supportive environment, you'll thrive in a fast-paced setting. Comprehensive benefits and incentives are included, making this a rewarding career choice.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Discounts

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Assist customers in their shopping journey across various experiences.
• Sell personalized solutions, including accessories and IoT devices.
• Build relationships with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Sales

Collaboration

Competitive Drive

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the retail experience are continuously evolving. They focus on building relationships with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Develop proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Assisting customers in their shopping journey across online, Customer Care, or in-store experiences.
• Demonstrating the latest technology and exploring individual needs.
• Selling personalized solutions, including accessories and IoT devices.
• Approaching service and sales with integrity and compassion.

Utilize digital tools to demonstrate coverage, plans, and services, and complete training on store experience, systems, and resources.

Build relationships with T-Mobile employees across channels to enhance customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and success in fast-paced sales environments (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Base Pay: $17.50 + $5.00 training pay. After training, eligible for incentives, with guaranteed $20/hour including incentives and stock grants.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, parental leave, family support, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Opportunities

We support career growth within the company, emphasizing a culture of continuous development. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.