Mobile Associate - Retail Sales

T-Mobile; Mooresville (NC); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. This role focuses on building customer relationships, selling solutions, and providing a world-class experience. Associates will receive training and have opportunities for advancement to Mobile Expert, with competitive pay and benefits.

Benefits

Medical, Dental, Vision

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Assist customers in their shopping journey online or in-store.
• Sell personalized solutions, including accessories and IoT devices.
• Build relationships with T-Mobile employees to enhance customer experience.

Skills

Customer Advocate

Sales

Collaboration

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They focus on building relationships with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Develop proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Assisting customers in continuing their shopping journey online, via Customer Care, or in-store.
• Exploring customer needs and demonstrating the latest technology.
• Selling personalized solutions, including accessories and IoT devices.
• Approaching customer interactions with integrity and compassion.

Use digital tools effectively during interactions and onboarding to demonstrate:

• Network coverage and LTE speed in the customer’s area.
• Benefits of T-Mobile plans and services.
• Training on in-store experience, system knowledge, and resources.

Build relationships with T-Mobile employees across channels to:

• Own the customer experience and resolve issues.
• Identify and pass small business leads.
• Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Passionate customer advocate.
• Competitive drive and success in a sales environment.
• Willingness to learn and collaborate.
• Ability to balance customer needs and performance goals.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Information

Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Post-training, they can promote to Mobile Expert with an annual incentive target of $18,000, performance-dependent. All employees earn a guaranteed $20/hour, including incentives, and are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.