Mobile Associate - Retail Sales

T-Mobile US Inc.; Lumberton (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Job summary

T-Mobile USA is hiring a Mobile Associate to help customers explore technology, find solutions, and stay connected to what matters most. You’ll engage with customers, demonstrate devices, and build lasting relationships while learning in a supportive team environment.

With a focus on service and sales, you’ll thrive on helping people choose plans and products that fit their lives. This role emphasizes growth through hands-on experience and collaboration within store teams.

Qualifications

• High school diploma or GED is required.
• At least 6 months of customer service or sales experience; retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages (Preferred).

Responsibilities

• Connect with customers to create welcoming, personalized experiences.
• Demonstrate smartphones, accessories, and connected devices and help customers find solutions.
• Build lasting relationships by listening, asking questions, and recommending products.
• Support customers throughout their shopping journey, online, via Customer Care, or in-store.
• Develop sales skills while balancing customer needs with sales goals in a team environment.
• Collaborate with teammates and store leaders to solve problems and support customers.

Skills

Customer service

Sales experience

Multilingual

Education

High school diploma or GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Your ability to connect people goes beyond language. At T-Mobile, that's a superpower!

We believe great customer experiences begin with meaningful connections. We celebrate the different backgrounds, experiences, and languages that make our communities unique.

As a Mobile Associate, you'll help customers explore technology, find solutions, and stay connected to what matters most.

We recognize the unique perspectives and talents our team members bring and are committed to helping them grow through hands‑on experience, collaboration, and ongoing support. From helping families find the right plan to introducing customers to new technology, every interaction is an opportunity to build meaningful connections and make a difference.

Your mission? Bring your full self, your unique skills, and your passion for people to work every day.

What You'll Do

• Connect with customers. Create welcoming, personalized experiences that help customers feel heard, understood, and confident in their choices.
• Explore the latest technology. Demonstrate smartphones, accessories, and connected devices while helping customers discover solutions that fit their lives.
• Build lasting relationships. Listen, ask questions, and recommend products and services that keep customers connected.
• Make shopping simple. Support customers throughout their shopping journey, whether they started online, through Customer Care, or in‑store.
• Develop your sales skills. Learn how to balance customer needs with sales objectives while building confidence in a fun, team‑oriented environment.
• Work together. Collaborate with teammates, store leaders, and other T‑Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Grow Your Career With Us

We believe phenomenal careers are built through learning, teamwork, and new opportunities. No technology expertise is needed to get started, just a passion for helping people and a willingness to learn. With hands‑on experience and support, Mobile Associates build the skills and confidence to succeed while preparing for future opportunities, including the next step as a Mobile Expert.

What We’re Looking For

• High school diploma or GED. (Required)
• At least 6 months of customer service or sales experience; retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages. (Preferred)
• You will thrive in a role where you are creating moments of magenta magic for your customers.
• Interest in technology and helping customers find solutions.
• A collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.
• At least 18 years of age.
• Legally authorized to work in the United States.

Other Requirements

Travel: Travel Required (Yes/No): No

DOT Regulated: DOT Regulated Position (Yes/No): No

Safety Sensitive Position: Safety Sensitive Position (Yes/No): No

Hourly Base Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term c