Mobile Associate - Retail Sales, Bilingual Spanish

T-Mobile US Inc.; City of Yonkers (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Medical, dental, vision insurance

Discounts on mobile service & home Wi‑

Transit programs

Job summary

T-Mobile USA, Inc. in Yonkers, NY is seeking a Mobile Associate to engage customers in-store, demonstrate devices and services, and deliver a high-energy experience.

You will build knowledge on wireless products, learn through on-the-job training, and progress toward a Mobile Expert role while supporting a team-focused culture. The role emphasizes customer advocacy, strong communication in English and Spanish, and the ability to balance sales goals with excellent service.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail is preferred.
• Fluency in English and Spanish is required.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience.
• Demonstrate and educate customers on devices and services; perform hands-on demonstrations in-store.
• Establish relationships across channels, help hand off small business leads and support team initiatives.

Skills

Fluent English & Spanish

Customer service

Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
  Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  Successfully identify and handoff small business leads.
  Support team initiatives and create an inclusive environment

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. ()
• Effective at balancing customer needs and performance goals. (Required)
• Must be Fluent in English and Spanish (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $21.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team