Mobile Associate - Retail Sales

T-Mobile US Inc.; Hagerstown (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical, dental & vision insurance

Training and development

Job summary

T-Mobile USA is hiring Mobile Associates to serve as brand ambassadors in our stores, helping customers explore products and services while building relationships. This learning role emphasizes on-the-job growth, with structured training and hands-on demonstrations in a fast-paced retail environment.

Compensation includes an hourly base pay with training pay, a guaranteed $20/hour inclusive of incentives, and eligibility for an annual stock grant, ESPP, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a Retail environment.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Help customers pick up where they left off in the shopping journey across online, care, or in-store channels.
• Demonstrate latest technology and features to customers in-store.
• Sell alongside peers to find personalized solutions beyond devices and service plans.
• Approach service and sales needs with composure, integrity, and compassion.
• Establish relationships with colleagues across channels to identify and hand off small business leads.

Skills

Customer advocacy

Sales drive

Team collaboration

Customer issue resolution

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This is your signal. It's better over here. The secret to our success is a culture built on our obsession with creating extraordinary experiences-both for our people and for our customers. Your mission: bring your full self to work each day.

Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products and services. They are passionate about the connected world and thrive in fast-paced environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion for educating, demonstrating, and recommending the right T-Mobile solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

Job Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Hourly Base Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually - paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insur