Mobile Associate - Retail Sales

T-Mobile USA, Inc.; Iowa (LA); On-site; USD 20,457 - 29,136; Full time

Job summary

T-MOBILE USA, Inc. is seeking a retail operations associate in Iowa to engage customers and facilitate their technology and service needs. This role focuses on building product knowledge and assisting customers in a fast-paced shopping environment. Candidates must have a High School Diploma/GED and a passion for customer service. The position offers an hourly base pay of $18.00 plus training pay. Join a dynamic team dedicated to delivering exceptional customer experiences.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions.
• Use digital tools for customer engagement.
• Complete training on retail processes and wireless technology.
• Collaborate with team members to support customer experience.

Skills

Customer advocacy

Sales proficiency

Ability to learn and share ideas

Balancing customer needs and performance

Education

High School Diploma/GED

Customer service/sales experience (Preferred)

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Eligibility

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.