Mobile Associate - Retail Sales

T-Mobile USA, Inc.; West Valley City (UT); On-site; USD 20,457 - 29,136; Part time

Job summary

T-MOBILE USA, Inc. is seeking a Retail Associate in West Valley City, Utah, dedicated to engaging with customers and facilitating their technology needs in a dynamic retail environment. Responsibilities include delivering personalized solutions, utilizing digital tools, and completing training on product knowledge. A high school diploma and preference for previous customer service experience are required. The position offers an hourly base pay of $18.00 plus $5.00 per hour for training, with a focus on customer satisfaction and team collaboration.

Qualifications

• Passionate customer advocate with the desire to connect with customers.
• Competitive drive and proven ability in fast-paced sales environments.
• Willingness to collaborate and share ideas with peers and leaders.
• Effective at balancing customer needs with performance goals.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete training to build knowledge of retail processes and wireless technology.
• Support a seamless customer experience by collaborating across channels.

Skills

Customer service

Sales experience

Effective communication

Adaptability

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Eligibility

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.