Mobile Associate - Retail Sales

T-Mobile; Honolulu (HI); On-site; USD 23,298 - 33,182; Full time

Job summary

T-Mobile is seeking a Mobile Associate in Honolulu, Hawaii, to support retail operations by engaging with customers and providing technology solutions. The role requires building product knowledge and assisting customers throughout their shopping journey in a fast-paced environment.

Key responsibilities include delivering personalized service, utilizing digital tools to enhance customer understanding, and collaborating with colleagues. The position offers hourly base pay starting at $20.50 plus incentives.

Qualifications

• Passionate customer advocate with a competitive drive.
• Willingness to learn and share ideas while serving customers.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Deliver personalized technology and service solutions.
• Demonstrate network coverage and product features.
• Complete training to build knowledge of retail processes.

Skills

Customer Service

Sales Experience

Digital Tool Usage

Product Knowledge

Team Collaboration

Education

High School Diploma or GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform additional duties and projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma or GED (Required).
• Six months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be authentic while connecting and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel: No. DOT Regulated Position: No. Safety Sensitive Position: No.

Hourly Base Pay: $20.50, plus $5.00 per hour training pay.

Within the first 90 days, mobile associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees earn at least $20 per hour inclusive of base pay and incentives.

Equal Employment Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.