Mobile Associate - Retail Sales

T-Mobile; Edmond (OK); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts in Edmond, Oklahoma. This role focuses on delivering exceptional customer service and sales experiences while developing skills for advancement. Associates will engage with customers, utilize digital tools, and collaborate with team members to drive success. T-Mobile offers competitive pay, benefits, and opportunities for career growth.

Benefits

Medical, dental, vision benefits

401(k) with company match

Annual stock grants

Paid time off and holidays

Tuition assistance

Employee discounts

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Passionate customer advocate.
• Competitive drive and success in sales environment.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Use digital tools to demonstrate coverage, plans, and services.
• Collaborate with T-Mobile employees across channels to enhance the customer experience.

Skills

Customer advocacy

Sales drive

Teamwork

Learning agility

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plan, 401(k), and access to free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building strong customer relationships, educating, demonstrating, and recommending device and service solutions. This is a learning role, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class experience, assisting customers online, via Customer Care, or in-store, exploring needs, demonstrating technology, and offering personalized solutions.
2. Digital Tools and Product Knowledge: Use digital tools to demonstrate coverage, plans, and services; complete training on in-store experience, systems, and resources; continuously learn about wireless innovations.
3. Relationship Building and Teamwork: Collaborate with T-Mobile employees across channels to enhance the customer experience, resolve issues, identify small business leads, and support team initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate (Required)
• Competitive drive and success in sales environment (Required)
• Team-oriented, eager to learn and share ideas (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50/hr plus $5.00/hr training pay. After training, eligible for incentives up to $18,000/year, with guaranteed minimum earnings of $20/hr including incentives. All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and career development. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.