Mobile Associate, Retail Sales

T-Mobile; Edmond (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts. This role focuses on building strong customer relationships and providing personalized solutions in a fast-paced environment. Candidates should have a high school diploma and prior experience in customer service or sales. The position offers competitive pay, benefits, and opportunities for growth.

Benefits

Annual stock grants

Employee stock purchase plans

401(k) plan

Paid time off

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• At least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Become skilled in using digital tools to demonstrate coverage and explain plans.
• Partner with T-Mobile employees to own the customer experience.

Skills

Customer advocacy

Sales proficiency

Team-oriented

Competitive drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation, along with wealth-building opportunities such as annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building strong customer relationships, educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to develop skills and prepare for advancement to a Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Engagement and Sales: Build proficiency in serving and selling by providing a world-class experience, helping customers pick up where they left off, exploring needs, demonstrating technology, and offering personalized solutions, including accessories and IoT devices.
2. Digital Tools Usage: Become skilled in using digital tools to demonstrate coverage, explain plans and services, complete training, and learn about innovations.
3. Relationship Building: Partner with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate with a fun, authentic approach (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Team-oriented, eager to learn and share ideas (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50 plus $5.00 training pay. During the first 90 days, associates receive training pay and are eligible for promotion and incentives. All employees are guaranteed a minimum of $20/hour including incentives. Additionally, all employees are eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and believe in a dynamic career path. By applying, you embrace our values and invest in your career. You are unstoppable!

Equal Opportunity Employment

T-Mobile is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, gender, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.