Mobile Associate - Retail Sales

T-Mobile; Columbus (MS); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate - Retail Sales, where you'll build relationships with customers and enhance their shopping experience. This entry-level role focuses on skill-building and preparing for advancement, with a competitive base salary and comprehensive benefits. T-Mobile values inclusivity and career development, providing opportunities for growth and success.

Benefits

Annual stock grants

Employee stock purchase plan

401(k)

Access to free money coaches

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Assist customers in their shopping journey online or in-store.
• Sell personalized solutions including accessories and IoT devices.
• Complete training on in-store experience and systems.

Skills

Customer Service

Sales

Collaboration

Competitive Drive

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate - Retail Sales role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, building significant connections with customers, and continuously working to deepen relationships by uncovering needs and educating customers on device and service solutions. This role is an entry-level position focused on learning, skill-building, and preparing for advancement to Mobile Expert. New associates are required to complete training successfully.

Job Responsibilities

• Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by:
• Assisting customers in continuing their shopping journey online, via Customer Care, or in-store.
• Exploring individual needs and demonstrating the latest technology in-store.
• Selling personalized solutions, including accessories and IoT devices, beyond basic device and plan offerings.
• Approaching customer service with integrity, compassion, and composure.
• Using digital tools effectively to demonstrate network coverage and plan benefits.
• Completing training on in-store experience, systems, and processes.
• Seeking information and learning about innovations during shifts.
• Partnering with other T-Mobile employees across channels to own the customer experience and resolve issues, including identifying small business leads and supporting team initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer service and having fun connecting with people (Required)
• Competitive drive and success in fast-paced sales environments (Required)
• Willingness to collaborate and share ideas with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Information

Travel: No

DOT Regulated: No

Safety Sensitive: No

Hourly Base Pay: $17.50

Incentives are available during training and upon promotion, with guaranteed minimum earnings of $20/hour including incentives and benefits. All employees are eligible for stock grants and other benefits. For more details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying a culture of opportunity and inclusivity. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. Contact: [e-mail] or 1-844-873-9500.