Mobile Associate - Retail Sales

T-Mobile; Chalmette (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts in Chalmette, Louisiana. In this role, you will engage with customers, provide exceptional service, and foster loyalty while developing skills for advancement to the Mobile Expert position. The role emphasizes a fast-paced environment and a passion for technology and customer advocacy.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock options

Paid time off

Tuition assistance

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred.
• Passionate about customer advocacy and connecting with people.

Responsibilities

• Assist customers with their shopping journey.
• Demonstrate technology and personalize solutions.
• Use digital tools to enhance customer experience.

Skills

Customer advocacy

Sales experience

Competitive drive

Willingness to learn

Balance customer needs

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who generate energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs are constantly evolving. They focus on building relationships with customers, understanding their needs, and educating them about device and service solutions. This is a learning role, where new associates develop skills to advance to the Mobile Expert position. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience, and fostering loyalty by:

• Assisting customers with their shopping journey, whether online, through Customer Care, or in-store.
• Demonstrating the latest technology and exploring individual customer needs.
• Personalizing solutions beyond basic devices and plans, including accessories and IoT devices.
• Handling service and sales needs with professionalism and compassion.

Use digital tools effectively during interactions and onboarding to:

• Show coverage and network quality in the customer’s area.
• Explain T-Mobile plans and services to enhance customer experience.
• Complete training on in-store experience, skills, systems, and resources.
• Maximize shift time by learning about innovations and system updates.

Establish relationships and collaborate with other T-Mobile employees across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and success in fast-paced sales environments (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50 + $5.00 training pay. After training, promotion to Mobile Expert with potential incentives. All employees guaranteed $20/hour including incentives. Eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth is encouraged at T-Mobile, emphasizing career development and shared success. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.