Consumer Lending Sales Specialist - F/T Bilingual, Spanish A Plus

Advance America, Cash Advance Centers, Inc.; University City (MO); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Consumer Lending Sales Specialist to join their dynamic team. This hands-on role focuses on delivering exceptional customer service and achieving sales goals while adhering to all regulatory requirements. The ideal candidate will possess strong communication and mathematical skills, and a passion for sales and customer acquisition. In this position, you will actively contribute to the growth of the business by building relationships with customers and providing tailored financial solutions. Join a company that values your contributions and offers a supportive team environment where you can thrive and make a difference.

Benefits

Flexible Attire

Professional Development Opportunities

Qualifications

• Sales and customer service experience required, or equivalent experience.
• Strong math skills and professional verbal communication required.

Responsibilities

• Assist in meeting performance metrics and deliver exceptional customer experience.
• Manage cash controls and ensure compliance with regulations.

Skills

Customer Service

Sales

Marketing

Communication Skills

Mathematical Skills

Negotiation Skills

Education

High School Diploma

Some College

Tools

Point of Sales System

Job description

Consumer Lending Sales Specialist - F/T Bilingual, Spanish A Plus!

Address: 6902 Olive Blvd., University City, Missouri, United States - 63130

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.

Team & Leadership:

Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division.

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.