Mobile Associate, Bilingual - Retail Sales

T-Mobile USA, Inc.; San Francisco, California, Dallas (CA, MO, TX); On-site; Full time

Job summary

A leading company is seeking Mobile Associates to join their Retail Team of Experts in San Francisco. This role focuses on customer service, sales, and building strong relationships with customers while thriving in a fast-paced environment. Associates will receive training and have opportunities for career advancement. Competitive pay and comprehensive benefits are offered, including stock grants and 401(k).

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Childcare subsidies

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Use digital tools effectively and stay updated on wireless innovations.
• Establish relationships across channels and support team initiatives.

Skills

Customer advocate

Competitive drive

Willingness to learn

Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building strong customer relationships, educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class experience, helping customers continue their shopping journey, exploring needs, and demonstrating technology and accessories. Approach customer interactions with integrity and compassion.
2. Digital Tools and Knowledge: Use digital tools effectively during interactions, demonstrate coverage and plans, complete training on in-store experience, and stay updated on wireless innovations.
3. Team Collaboration: Establish relationships across channels, own the customer experience, resolve issues, support team initiatives, and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate with enthusiasm and fun (Required)
• Competitive drive and success in sales environments (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No
• Hourly Pay: $21.00

During the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, the annual incentive target is $18,000, with actual incentives based on performance. All employees earn at least $20/hour including incentives and are eligible for stock grants.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family building benefits, childcare subsidies, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and development, offering career advancement opportunities aligned with our values. We are an Equal Opportunity Employer and committed to a diverse, inclusive workplace. For accommodations, contact [e-mail] or call 1-844-873-9500.