Mobile Associate

Instant Teams; United States; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Equipment provided

Annual Stock Grant

Annual incentive opportunity

Job summary

T-Mobile US is hiring a Mobile Associate in El Paso, Texas. This full-time, hybrid role focuses on engaging customers, understanding their technology needs, and guiding them through shopping and service options.

You’ll build product knowledge, demonstrate solutions, and use digital tools to assist customers. The position offers base pay with bonus opportunities and comprehensive onboarding.

Responsibilities

• Engage customers and facilitate technology and service needs.
• Build product knowledge and demonstrate technology solutions.
• Assist customers throughout their shopping journey.

Skills

Customer service

Communication

Tech-savvy

Job description

Mobile Associate

T-Mobile US

Work Type

Full Time

Work Setting

Hybrid

Location

El Paso, Texas

Hourly

$18.00 - $23.00 / Hr

This position offers a base salary plus additional bonus opportunities.

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Job Summary

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital r

Salary + Bonus

This position offers a base salary plus additional bonus opportunities.

Salary

$18.00 - $23.00 / Hr

Bonus

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Why Work Here

Equipment Provided

We bring the remote opportunity—and the equipment. This role includes all the tools you need to succeed, sent straight to your door.

Instant Job Insights

• Reactive Customer Support
• Proactive Customer Engagement
• Individual Problem-Solving
• Collaborative Issue Resolution
• Specialized Product Knowledge
• Broad Product Understanding
• Structured Training Programs
• Self-Directed Learning
• Work Mainly With Direct Peer Team
• Work Broadly Across Departments