Mobile Associate - Retail Sales

tmobile; Marinette (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring Mobile Associates in the United States. The role focuses on delivering an elite customer experience, learning product offerings, and building customer relationships through hands-on demonstrations and personalized solutions.

The position is a learning role aimed at growing to Mobile Expert, with emphasis on teamwork and coaching across channels. Compensation includes hourly pay with training pay and potential incentives; employees participate in a broad Total Rewards package

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service or sales, retail environment preferred.

Responsibilities

• Assist customers by continuing their shopping journey across online and in-store channels.
• Demonstrate latest technology and explain benefits to customers.
• Identify needs and propose personalized device/service solutions beyond basic plans.
• Learn and use in-store tools and processes to help customers efficiently.
• Collaborate with store team to identify and hand off business leads.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

It's better over here.

The secret to our success is a culture built on our obsession with creating extraordinary experiences-both for our people and for our customers. Your mission: bring your full self to work each day.

Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products and services. They are passionate about the connected world and thrive in fast-paced environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion for educating, demonstrating, and recommending the right T-Mobile solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

Job Responsibilities :

Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customers' neighborhoods, providing them with a lightning-fast LTE network Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
• Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment.

Education :

High School Diploma/GED (Required)

Work Experience :

6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities :

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): No

DOT Regulated :

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid ti