Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Mission Viejo (CA); On-site; USD 26,863 - 27,552; Part time

Benefits offered by this job

Annual Stock Grant

On-the-job training pay

Job summary

A leading telecommunications company is seeking a customer-focused Mobile Associate in Mission Viejo, California. This role supports retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. Responsibilities include using digital tools to enhance customer understanding and providing personalized service solutions. To qualify, applicants require a high school diploma and preferably experience in customer service. Employees offer an hourly base pay of $19.50 with potential incentives up to $20/hour, plus an annual stock grant.

Qualifications

• Passionate customer advocate with the desire to connect and have fun.
• Proven ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders.
• Effective at balancing customer needs with performance goals.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Utilize digital tools to demonstrate products and service plans.
• Complete training on retail processes and wireless technologies.
• Support customer experiences by collaborating with colleagues.

Skills

Customer advocacy

Competitive drive

Effective communication

Sales experience

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills, and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel and DOT Regulated

• Travel Required (Yes/No): No
• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.