MNI D Customer Experience Rock Hill

McCorkle Nurseries Inc; Rock Hill (SC); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

McCorkle Nurseries Inc. in Rock Hill, SC is seeking an on-site Customer Experience Associate. You will greet walk-in customers, assist with loading/unloading in the yard, and ensure a welcoming in-store experience.

You’ll act as a liaison between operations and sales, verify inventory for sales orders, support the sales process, and help grow sales by building rapport with customers. A valid driver’s license and ability to lift 20-50 lbs are required.

Qualifications

• High School diploma preferred; green industry knowledge a plus.
• Proficient in Microsoft Office.
• Excellent customer service and communication skills.
• Able to operate the customer ordering and inventory system.
• Valid driver’s license required.

Responsabilités

• Greet, assist customers with loading/unloading in the yard.
• Serve as liaison between operations and sales teams.
• Own the sales process and verify inventory for sales orders.
• Grow sales and build rapport with customers.
• Collaborate to enhance the in-store experience.
• Stay informed about yard/nursery products.
• Use radio communications professionally.
• Perform duties per company policies.

Connaissances

Customer service

Communication

Teamwork

Sales support

Product knowledge

Formation

High School diploma

Outils

Microsoft Office

Inventory system

Description du poste

SUMMARYServe as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience.Primary ResponsibilitiesServe, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment.Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.Own the sales process and verify inventory for sales orders for customers.Be proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers.Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.Stay informed about the products available in the yard/nursery to provide relevant information to customers.Use and operate radio communication in a professional manner with all other employees.Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.Perform other duties as required and serve as a resource for the MNI Direct team.Required Skills, Knowledge & TrainingEDUCATION:High School diploma or secondary diploma or equivalent preferred.Green industry experience or knowledge of horticulture, landscape, and/or nursery a plusSKILLS AND TRAINING:Proficient in Microsoft OfficeExpert customer service skillsAbility to operate the customer ordering and inventory system.Ability to communicate effectively with all internal and external customers. business associates.Ability and desire to learn plant names, characteristics, and sources.Possess and maintain a valid, clean state Driver’s License.Physical RequirementsProlonged walking and standingAbility to lift 20-50 lbs.Ability to work a flexible schedule (M-F)Ability to work in all weather conditions.