MN Southeast District Manager

Planet Fitness; West Saint Paul (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Monthly vehicle reimbursement

Monthly cell phone reimbursement

Job summary

Planet Fitness is seeking a District Manager responsible for managing multiple locations, ensuring operational consistency and outstanding customer experiences. The District Manager will oversee 4-8 locations, manage Club Managers, and be actively involved in daily operations.

The ideal candidate should have at least 2-3 years of multi-unit experience, strong leadership abilities, excellent communication skills, and a high school diploma. Benefits include health insurance and advancement opportunities.

Qualifications

• 2-3 years of multi-unit experience overseeing a minimum of four locations.
• Ability to manage a team effectively and maintain communication.
• Willingness to travel as needed.

Responsibilities

• Manage operations across multiple Planet Fitness locations.
• Ensure outstanding customer experiences and operational consistency.
• Hire, coach, and develop Club Managers within the district.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Education

High school diploma

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

Job Title: District Manager

Reports to: Regional Manager

Status: Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
• Operational consistency amongst all clubs within the region, including but not limited to:
  • Outstanding member experience
  • Planet Fitness and Baseline Fitness brand standards
  • Club cleanliness
  • Policy implementation
  • Weekly payroll approval
  • Front desk management
  • Facility maintenance and repair
  • Vendor and inventory
• Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
• Develop and train staff to build a bench for the Club Manager positions.
• Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
• Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers.
• District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
• Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
• Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule

• District manager schedules are approved by the Regional Manager monthly.
• The expectation is that 70% of the District Managers time is spent in the clubs.
• When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• High school diploma
• Willingness to travel
• At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Monthly vehicle reimbursement
• Monthly cell phone reimbursement
• Unlimited PTO