District Manager

Planet Fitness - PF Baseline Fitness

Fargo (ND)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Free Membership for self and one family member or friend

Monthly vehicle reimbursement

Monthly cell phone reimbursement

Unlimited PTO

Job summary

A leading fitness organization is seeking a District Manager to oversee operations across 4-8 locations. This role requires strong leadership and customer service skills, along with a commitment to operational excellence. The ideal candidate will have multiple years of experience in managing locations and be willing to travel. This position offers various benefits, including bonuses based on performance and health insurance.

Qualifications

At least 2-3 years of multi-unit experience overseeing a minimum of four locations.
Willingness to travel.
Honesty and good work ethic.

Responsibilities

Manage customer experience across all locations.
Ensure operational consistency and member experience.
Recruit, train, and manage Club Managers.

Skills

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Education

High school diploma

Job description

Job Title

District Manager

Reports to

Regional Manager

Status

Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities

Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
Operational consistency amongst all clubs within the region, including but not limited to:
- Outstanding member experience
- Fitness and Baseline Fitness brand standards
- Club cleanliness
- Policy implementation
- Weekly payroll approval
- Front desk management
- Facility maintenance and repair
- Vendor and inventory
Responsible for hiring, coaching, developing, reviewing and potentially disciplinary actions of Club Managers within district.
Develop and train staff to build a bench for the Club Manager positions.
Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers.
District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule

District manager schedules are approved by the Regional Manager monthly.
The expectation is that 70% of the District Managers time is spent in the clubs.
When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

Honesty and good work ethic
High school diploma
Willingness to travel
At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency

Benefits