MN Southeast District Manager

Planet Fitness - Baseline Fitness; Cottage Grove (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a District Manager to oversee all PF locations within a defined district. You will ensure exceptional member experiences, uphold brand standards, and drive operational excellence across 3–8 clubs.

Responsibilities include hiring and coaching Club Managers, conducting monthly BER inspections, resolving complaints, and coordinating district initiatives. Travel between locations is expected, with about 70% in clubs and the rest in office planning.

Qualifications

• Experience managing multiple locations in a retail or fitness environment.
• Proven ability to coach and develop Club Managers.
• Strong communication and problem-solving skills.
• Willingness to travel between district locations.

Responsibilities

• Maintain outstanding member experience across all district locations.
• Ensure brand standards, club cleanliness, payroll, HR policy implementation.
• Hire, coach, review, and discipline Club Managers.
• Coordinate district PF initiatives and trainer calls.
• Handle customer complaints and mystery shops.
• Schedule and manage district operations; spend ~70% in clubs.
• Fill in as Club Manager when needed.
• Track classes and monthly reporting for the district.

Skills

People management

Travel readiness

Customer service leadership

Communication

Operational excellence

Job description

Job SummaryResponsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness District. District Managers will have between 3-8 PF locations per district including 3-8 Club Manager direct reports.Essential Duties and ResponsibilitiesMaintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.Operational consistency amongst all clubs within the region including but not limited to:Outstanding Member ExperiencePlanet Fitness and PF Baseline Fitness brand standardsClub CleanlinessMember and HR Policy ImplementationPayrollFront Desk ManagementFacility maintenance and repairVendor and InventoryResponsible for the hiring, coaching, development, reviews, and potential disciplinary actions of Club Managers within District.Develop and train staff to build bench for future Club Manager positions.Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.Effectively manage communication with all operations personnel within district including consistent communication with Club Managers.District PE at PF Coordination and management (assist in hiring, training, and weekly planning). Track classes on weekly basis and maintain monthly PE at PF Trainer Calls.Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager or assistant manager.Handle all incoming email complaints and mystery shops from district locations.District Manager Work ScheduleThe District Managers job is to manage all aspects of the Planet Fitness business within the four walls of all PF locations in a district. District Manager schedules approved by Regional Manager monthly.The expectation is that about 70% of the District Managers time is spent in club.When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.Essential Behavior Requirements:Communication: arguably the most important job responsibility of the District Manager. Club Managers rely on the District Manager to keep them informed on day to day operation updates. Furthermore, the Regional Manager relies on the District Manager as their insight into the club operations.Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Preferred QualificationsOne year experience as a Club Manager or equal experienceWillingness to travelManaged at least 2 club locations