MMW Intake Coordinator

Bridgeway Community Health; Salem (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Vision and Dental Coverage

5% employer match 401(k) Retirement

Flexible Spending Accounts

Generous PTO

Job summary

Bridgeway Community Health in Oregon is seeking an MMW Intake Coordinator for our Medically Managed Withdrawal Program to join the Detox team. This on-call role connects community clients with detox services and bed placement, ensuring smooth admissions and discharges.

You will screen clients, coordinate with medical staff, manage bed space, maintain logs, and guide individuals to appropriate services. Commitment to compassionate care and accurate documentation is essential.

Qualifications

• High school diploma or GED required.
• CPR/First Aid certification or obtained within two weeks of hire.
• Pursuing a Human Services related field certification.

Responsibilities

• Schedule and maximize program bed space and admit/discharge clients.
• Screen potential Medically Managed Withdrawal patients by phone or in person.
• Coordinate client scheduling for services and bed placement.
• Communicate with medical staff to ensure proper client placement.
• Maintain call logs of all client contacts and follow-ups.
• Provide referrals or resources when not meeting program criteria.
• Assist with transportation arrangements with Transition Support Specialists.
• Fill ATS shifts when needed.
• Assist with hygiene support and maintaining a calm environment.

Skills

Interpersonal skills

Time management

Written & oral communication

Non-judgmental attitude

Education

High school diploma or GED

CPR/First Aid certification

Human Services degree pursuit

Job description

MMW Intake Coordinator

Bridgeway Community Health

is currently seeking qualified on-call

for our

growing Medically Managed Withdrawal Program!

Come join our growing Detox team where you will work alongside those that are passionate about seeing lives changed and relationships restored! We are hiring staff for to provide care for our clients.

Primary Purpose

Schedules and maintains maximum utilization of available program space. This position is the connection between clients in our community seeking help with detox services and placement into available program beds.

Essential Duties and Responsibilities

• Manages all requests for program services
• Screens potential Medically Managed Withdrawal patients via phone or in person.
• Conducts updated screenings of clients who are waiting for services.
• Schedules clients for services placing them into available beds.
• Communicates with medical staff to ensure proper placement of clients into services.
• Constantly monitors the admit and discharge of clients in the program to maximize program bed space usage.
• Maintains call logs of all clients who contact us for services or who we contact to follow up for requested services.
• Provides referrals or resource information to clients who do not meet program criteria
• Works with clients to find alternative services if our program is not appropriate or available
• Assists clients who do not have current insurance and need to complete the registration process.
• Conducts the majority of client admits and discharges into the program
• Provides each client admitted with appropriate information and program orientation.
• Inventories personal items and property.
• Acclimates patient to facility and room.
• Assists with maintenance of a therapeutic milieu.
• Gives and/or receives verbal and written shift report.
• Provides support to patients in maintaining a calm, quiet environment by utilizing verbal de-escalation skills.
• Offers emotional support and alternative coping strategies; boundary setting for and with patients.
• Conducts patient count during scheduled intervals of shift.
• Reports and documents incidents as described in policies and procedure.
• Attends staff meetings and works as a team member to identify and implement quality of services.
• Works closely with Transition Support Specialist(s) to arrange transportation and appropriate referrals.
• Provides support and relief staffing for ATS position
• Fills ATS shifts when needed.

Other Duties and Responsibilities

• Assists with groups as requested.
• Performs other duties as assigned.
• Assists with hygiene support (e.g. showers) when necessary.
• Sanitizes mattresses, makes beds and cleans bed stands during scheduled intervals of shift.

Minimum Qualifications and Experience

Experience, Education and Credentials

• Typically requires a High School Diploma or General Education Certificate (GED).
• Must be CPR/First Aid certified or become certified within two weeks of hire date.
• In addition to a high school level education, the qualified candidate will generally be enrolled in a college-level degree program and be working towards gaining certification in a Human Services related field.

Knowledge, Skills and Abilities

• Must have ability to display a non-judgmental attitude and desire to relate effectively with the chemically dependent person as they detox.
• Excellent interpersonal communication skills and time management skills required to work effectively.
• Ability to communicate clearly and concisely both orally and in writing, manage time and meet deadlines and understand and follow oral and written instructions required.
• Qualified candidate must be able to pass a criminal background check.

Benefits

• Paid Holidays
• Medical, Vision and Dental Coverage
• 5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)
• Corporate Fitness Membership subsidy
• Employer-Sponsored Life, Accidental Death, Critical Illness, Long-Term Disability Coverage
• Generous Paid Time Off (PTO) Plan
• Health Savings Accounts
• Flexible Spending Accounts
• Internal Growth Opportunities

Compensation

• Wage will depend on experience and credentials.
• An additional stipend is available for Spanish/English bilingual employees

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

For 10 years, Bridgeway Community Health has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Council on Accreditation

Bridgeway Community Health has achieved accreditation, meeting the highest national standards in professional performance!

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability