Admissions Specialist II

Bridgeway Community Health; Salem (OR); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Medical Vision and Dental Coverage

401(k) with company match

Corporate Fitness Membership subsidy

Employer-Sponsored Life, Disability,/D

Generous PTO

Job summary

Bridgeway Community Health is seeking an Admissions Specialist II to join our treatment team in Oregon. This role facilitates timely access to services, performs registrations, screening, and assessments, and supports clients through the enrollment and referral processes.

You will coordinate care with Medicaid and other insurance providers, document thoroughly, and collaborate with counselors to place new clients in appropriate programs. A DHS background check is required.

Qualifications

• High school diploma or equivalent required.
• CADC certification and minimum 1 year of SUD assessment experience.
• QMHA certification (MHACBO) required.
• Behavioral health experience preferred.
• Pass DHS criminal background check required.
• Familiarity with Stages of Change concepts helpful.

Responsibilities

• Screen clients for eligibility and register new clients.
• Conduct ASAM assessments and initial level of care placement.
• Prepare paperwork and enrollment documentation.
• Coordinate referrals to detox, residential and outpatient programs.
• Process Medicaid authorizations and insurance verifications.
• Maintain accurate clinical notes and documentation.

Skills

Interpersonal communication

Time management

Documentation/compliance

Customer service

Education

High School Diploma or equivalent

CADC certification

QMHA certification

Job description

Bridgeway Community Health is currently seeking qualified Admissions Specialist II to join our growing treatment team!

Primary Purpose

Facilitates timely access into services for individuals seeking treatment by performing registration, symptoms screening and assessments. Additionally, this position builds an alliance with clients by providing education, and motivation to support them in making positive changes in their life, and reducing the negative consequences associated with substance use and abuse. Completes screenings and completes Referrals to Admit into Detox, Residential, and Outpatient supports. Centralized intake will also incorporate Trauma Informed Care principles, promoting safety, trust, collaboration, and respect throughout the engagement process, to ensure the continuum of care and access the appropriate services, with the no wrong door approach.

Performs client registrations. Facilitates timely access into services for individuals seeking treatment by performing registration and symptoms screening and assessments.

Essential Duties and Responsibilities

• Screens clients for eligibility for optional programs.
• Performs client registrations. Processes paperwork for new clients efficiently and in accordance with BCH policies and procedures.
• Conducts ASAM assessments to include DSM diagnoses and initial level of care placement.
• Facilitates appropriate assignment to primary counselor caseloads for new clients.
• Completes MOTS forms, ROI as needed.
• Completes payment authorization for Medicaid clients using CIM (Clinical Integration Manager).
• Works with Finance for other insurance authorizations
• Works with various insurances to re-Auth continued stay at Residential
• Assists clients with Medicaid (Oregon Health Plan) enrollment process. (refers to OHP assisters)
• Completes client enrollment process by entering new or returning client demographic, payer and program information into client database.
• Prepares written correspondence in accordance with confidentiality requirements for purposes of communicating with referral sources, court representatives, clients and other community contacts.
• Engages in coordination of care, initiates requests for records. Ie. Insurance verification, Authorization, and continued care recommendations to all appropriate agencies and or BW departments for entry into appropriate LOC.
• Completes and maintains timely and accurate documentation including group notes, individual notes, status reports, as well as documenting other contacts made concerning the clients need to treatment and or compliance.
• Monitors random urinalysis testing.
• Answers inquiry calls and emails from prospective clients, changes and updates scheduled appt, DNS, CBC, and reschedules accordingly.
• Provides general assistance by answering inquiries for the general public, clients, and outside agencies about BCH programs and services.
• Maintains good professional relationships with all customers for all internal and external activities and provides accurate information for all processes and schedules all assessment appointments, and or addendums for LOC changes and or admits to next program.
• Acts as a liaison for clients, personnel, and referral sources.
• Works with Residential programs, completing referrals and faxing appropriate assessments for admits.

Other Duties and Responsibilities

• Provides back-up to front desk as client reception support.
• Attends staff meetings and contributes as a team member to identify and implement quality services.
• Coordinates and maintains a working relationship with all referral sources. IE, MMW, Medical, Admin, Outpatient, and other community stakeholders.
• Performs other duties as assigned.

Minimum Qualifications and Experience

Experience, Education and Credentials

• At least obtained a high school diploma or equivalent.
• CADC and at least one year conducting SUD assessments, with demonstrated knowledge of ASAM and DSM 5 diagnostics.
• QMHA through MHACBO.
• Must at least have one year experience working in a behavioral health setting.
• Must at least have two years of increasingly responsible experience in an office environment.
• Qualified candidates must be able to pass a DHS criminal background check.
• Good understanding of Stages of Change – supporting clients in Goals with plans to engage in all aspects of treatment.

Knowledge, Skills and Abilities

• Excellent interpersonal communication skills and strong computer and time management skills.
• Ability to complete clinical documentation efficiently and to federal, state, and agency standards.
• Advanced understanding of record retention, confidentiality and HIPAA requirements.
• Familiarity with ASAM PPC-2.
• Intermediate understanding of Oregon Administrative Rules.
• Qualified candidate must be able to pass a DHS criminal background check.

Benefits

• Paid Holidays
• Medical, Vision and Dental Coverage
• 5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)
• Corporate Fitness Membership subsidy
• Employer-Sponsored Life, Accidental Death, Critical Illness, Long-Term Disability Coverage
• Generous Paid Time Off (PTO) Plan
• Health Savings Accounts
• Flexible Spending Accounts
• Internal Growth Opportunities

Compensation

• Will depend on experience and credentials.
• An additional stipend is available for Spanish/English bilingual employees

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

For 10 years, Bridgeway Community Health has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Council on Accreditation

Bridgeway Community Health has achieved accreditation, meeting the highest national standards in professional performance!

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability