MMV Patient Access Representative (JR232467)

Montefiore Mount Vernon; City of Mount Vernon (NY); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Montefiore is seeking a patient registration role responsible for greeting patients, registering admissions and coordinating with departments using the hospital EMR system.

The role includes explaining patient rights, collecting payments, and ensuring accurate bed assignments and referrals, with emphasis on courteous, professional patient communication.

Qualifications

• High School or GED equivalent required.
• Some college preferred.
• Experience in collection and/or insurance verification preferred.
• Candidates must have strong communications skills, both verbal and written, with excellent telephone and face-to-face accommodation.
• Must be able to work independently and get along with others.
• Must successfully pass pre-hire exams; Math, grammar/vocabulary & customer service with a score of 80% or above.
• OHS Annual Assessment Required.
• OHS Fit Test Required.

Responsabilités

• Greets patients in polite, prompt, and helpful manner.
• Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers.
• Prepares and provides patient ID bands for admissions and other hospital services.
• Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc.
• Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates.
• Admits, Transfers, and Discharges patients using the hospital EMR computer system.
• Maintains accurate online Bed Board Census.
• Handles incoming calls and coordinates referrals to appropriate work unit.
• Notifies Supervisor and escalates any issue(s) that may arise.
• Enters charges and diagnosis on Outpatient accounts.
• Promotes a culture of safety by completing mandatory trainings and adhering to ... policies.
• Functions as preceptor/mentor to new staff and/or students by modeling appropriate behavior.
• Consistently communicates with patients by listening attentively and providing feedback to ensure satisfaction.
• Varied tasks assigned.

Connaissances

Customer service

Communication skills

Problem escalation

Formation

Some college

High School or GED

Description du poste

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Responsibilities

• Greets patients in polite, prompt, and helpful manner.
• Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers (name, date of birth, address verification, picture I.D, insurance cards, etc.).
• Prepares and provides patient ID bands for admissions and other hospital services.
• Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc. Updates any missing information in Patient Registration.
• Representative must provide, explain and at times, educate patients with provided information to complete required forms.
• Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates. Reviews and evaluates patient account history to assure the satisfaction of patient’s financial obligation.
• Informs patients of financial liability, whether current or outstanding, so as to arrange for full or partial payment
• Admits, Transfers, and Discharges patients using the hospital EMR computer system.
• Contacts each Unit to review Admissions, Transfers, and Discharges in each Unit.
• Reviews Daily Admission, OR, and Transfer lists.
• Coordinates with clinical staff to make bed assignments for patients admitted from the Emergency Department, Direct Admits, and internal/external transfers.
• Maintains accurate online Bed Board Census.
• Handles incoming calls and coordinates referrals to appropriate work unit.
• Notifies Supervisor and escalates any issue(s) that may arise, including but not limited to, Elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, delay in completing duties, and any other issues impeding productivity.
• Enters charges and diagnosis on Outpatient accounts.
• Promotes a culture of safety by completing mandatory trainings and adhering to National Patient Safety Goals, HIPAA, EMTALA, and Corporate Compliance policies.
• Through courtesy, respect, and effective communication, presents a positive image to the community and fosters cooperative relationships and positive work environment with patients, co-workers, guests, and other Departments.
• Functions as preceptor/mentor to new staff and/or students by modeling appropriate behavior that exhibits a courteous, conscientious, and businesslike manner
• Consistently communicates with patients by listening attentively and providing feedback to ensure that all needs and questions (e.g., explanation of the registration process, explanation of test preparation, and education related to diagnosis and treatment) are satisfied in a timely manner.
• Varied tasks assigned.

Requirements

• High School or GED equivalent required.
• Some college preferred.
• Experience in collection and/or insurance verification preferred.
• Must be experienced in providing excellent customer service and problemescalation/resolutionin high volume atmosphere.
• Candidates must have strong communications skills, both verbal and written, with excellent telephone and face-to-face accommodation.
• Must be able to work independently and get along with others.
• Must successfully pass pre-hire exams; Math, grammar/vocabulary & customer service with a score of 80% or above.
• OHS Annual Assessment Required.
• OHS Fit Test Required.